Nihao Mobile SIM Activation Guidance

To ensure seamless connectivity upon your arrival in China, we recommend downloading the Nihao Mobile App before you depart. The Nihao Mobile activation team operates daily from 9:00 AM to 6:00 PM (GMT+8), and approvals are usually processed within one minute during these hours. However, if your flight arrives outside of this timeframe—such as late at night—we strongly advise activating your SIM card the day before your flight, no later than 6:00 PM GMT+8. This will ensure that your service is ready for immediate use upon landing without any delays.

Video Guidance

Important Notes

  1. While entry-stamped passport pages are required for activation, a clear photo of your passport is also acceptable if the stamps are not yet available. However, do remember to submit the entry-stamped page after you arrive in China as soon as possible to the Nihao mobile customer support in the app. Otherwise, your SIM card might be suspended 24 hours after your arrival.
  2. Once activated, your SIM card’s validity period will begin counting down immediately. To maximize your usage time, please avoid activating too far in advance.
  3. By pre-activating just before your trip, you’ll enjoy instant access to data and calls upon arrival.

If you have any questions about your SIM card (including activation), please contact nihao mobile customer service in its app or on wechat.